Job Description

IMPORTANT NOTE: This position requires the incumbent to live on-site at our Lake Balboa property in Van Nuys, CA. Unfortunately, this function of the role is non-negotiable.

Position Overview

Pay Rate: $23.00/hour
Schedule: Part-Time, 25 hours/week (5 Hours Per Day, 5 Days Per Week; Monday–Friday. Exact Schedule Flexible Within Daytime/Business Hours)

Unit/Property Overview

Property Name: Lake Balboa Townhomes
Units: 42
Property Address: 15716 Saticoy St., Van Nuys, CA 91406
# of Bedrooms in Manager’s Unit: 1
# of Bathrooms in Manager’s Unit: 1
Monthly Rent (Discounted from FMRV/"Manager's Special"): $1,594.60/Month (Full Market Value $2,380.00/Month)
Office Location: Separate Leasing Office On-Site
Utilities: Employee Responsible for All Utilities
Link to View Pictures/Learn More: Lake Balboa Townhomes
Amenities:

• Separate Leasing Office On-Site
• Washer/Dryer In-Unit
• AC/HVAC In-Unit
• Assigned parking
• Dogs Allowed
• Cats Allowed
• Dog Park/Pet-Run
• Gated Access
• Picnic/BBQ Area
• Fitness Center
• And More! Please Look at the Linked Webpage to Learn More

About the Role

As the On-Site Resident Manager at Lake Balboa Townhomes , you’ll be both the operational lead and the friendly face of the community. You’ll manage daily property operations, foster a welcoming environment for residents, and ensure financial performance and physical upkeep are on point.

The ideal candidate is customer-service oriented, detail-focused, dependable, and able to manage multiple priorities in a high-energy environment. Previous on-site property management experience is required.

The On-Site Resident Manager is generally called upon to function in the following areas:

1) establishing and promoting a community environment

2) be available to residents & assist their needs

3) perform administrative responsibilities

4) serve as the primary responsibility for the financial operations of the community by maximizing the income and controlling the expenses of the apartment community.

Duties & Responsibilities

• Operate the property in the owner’s best interest, in line with company policies, procedures, and all Fair Housing, State, and Federal laws
• Maintain high occupancy by utilizing effective marketing and leasing strategies
• Clearly explain leases and community policies to new and current residents
• Conduct regular property walks to identify safety issues, maintenance needs, and cleanliness concerns
• Monitor and ensure timely completion of maintenance requests
• Oversee move-ins, move-outs, rent increases, and eviction processes in compliance with policy and timelines
• Address and document resident concerns, policy violations, and disturbances appropriately
• Collect rent, process late fees, issue notices, and manage delinquency follow-ups
• Maintain detailed records and prepare required daily/month-end reports
• Partner with corporate and maintenance teams to resolve issues quickly and effectively
• Participate in company trainings and contribute to property improvement plans

Qualifications

• High school diploma or equivalent (college coursework preferred)
• Minimum 1 year of on-site property management experience (multi-family strongly preferred)
• Strong computer skills (Microsoft Word, Excel, Outlook)
• Knowledge of landlord/tenant law, including Fair Housing compliance
• Strong understanding of basic maintenance operations for apartment communities
• Excellent communication, interpersonal, and organizational skills
• Ability to balance independent decision-making with collaborative teamwork
• Experienced and/or eager to utilize various high-tech, high-performance tools, software and apps for tenant/rent management, maintenance/work order management, project/task management, communication and more!

Required Background Screening

A thorough background check and drug screening will be conducted prior to placement. A conviction may not necessarily disqualify you from employment.
*Pan American Properties, Inc. provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.

Why Join Pan American Properties?

At Pan American, we believe that great property management starts with empowered, supported leaders on the ground. As the On-Site Resident Manager at Lake Balboa Townhomes , you’ll be more than a point of contact -you’ll be a cornerstone of the community.
Live Where You Lead
Enjoy a discounted 1-bedroom unit right on site, immersing yourself in the community you serve.

Autonomy Meets Support
Manage day-to-day operations with independence, while knowing you have full access to corporate and maintenance support when needed.

Part-Time Role, Full-Time Growth
While this is a part-time role, you’ll be joining a team that values professional growth, clear communication, and a collaborative culture.

If you’re ready for a meaningful role where you can truly make an impact in your community - Pan American Properties is ready to welcome you.

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